URA Customer Complaint Form

The Authority assists customers to resolve grievances with electricity or water utilities. Before submitting a complaint to URA, customers should first contact their utility/service provider and lodge the complaint with them. If the matter is an enquiry, you may continue even if the utility has not yet been contacted.

1. Customer Details

Name *

Email address *

Phone Number

PO Box / Address

2. Utility and Service

Utility *

Regulated Service *

Electricity Water

Utility Aware *

Type of Submission *

3. Type of Issue

This follows the issue categories used on the current URA customer complaint form.

4. Details of Complaint / Enquiry

Maximum 10,000 characters.

5. Supporting Documents

You may upload bills, photos, letters, screenshots, utility responses, or other supporting documents.

Utilities Regulatory Authority

Customer Complaint Form

1. Customer Details

2. Utility and Service

3. Type of Issue

4. Details of Complaint / Enquiry

5. Supporting Documents